Conduct
Treat the driver and anyone else in the vehicle with respect. Threatening, unsafe, or illegal behavior can end the ride. If you are in danger, call 911, then email info@rideslidr.com.
TIM Shuttle is an on-demand electric shuttle serving Tradition, the Mattamy Homes community in Port St. Lucie, Florida, operated by Slidr. Rides are currently free for residents of the Seville and Cadence neighborhoods. It is not a fixed route: you request a ride in the app, and a professional driver picks you up in an all-electric Volkswagen ID. Buzz van.
How do I request a TIM Shuttle ride?
Seville and Cadence residents request TIM Shuttle in the Slidr Rides app while it is running. Set a pickup and a drop-off, with one end in Seville or Cadence. There is no published phone booking number. Scan the QR code or use the download link on this page. For help, email info@rideslidr.com.
App
One app for iPhone and Android. Download it, then request a ride while TIM Shuttle is running.
Download the appQR code
Scan to download the appPhone or desk
TIM Shuttle does not publish a ride-booking phone number. Use the app. For help, email info@rideslidr.com or use in-app support.
info@rideslidr.comWhere does TIM Shuttle show up in Tradition?
The same all-electric vans pick you up in Seville and Cadence and take you across Tradition.
How does a TIM Shuttle request look in Slidr Rides?
Tradition does not have a separate app. TIM Shuttle riders use Slidr Rides. Rides stay free for Seville and Cadence residents. The download link and QR on this page open that app. These screens show how a request works.
Where does TIM Shuttle go in Tradition?
Every TIM Shuttle ride starts or ends in Seville or Cadence. The other end can be anywhere in the Tradition service area, including Tradition Square, Cleveland Clinic Tradition, and the Village Parkway shops. The map on this page shows that zone in Port St. Lucie.
How do I ride TIM Shuttle?
Download Slidr Rides, set a pickup and a drop-off while TIM Shuttle is running, and meet the driver. One end of every ride must be in Seville or Cadence. A professional driver arrives in an all-electric Volkswagen ID. Buzz. This is on-demand, so there is no timetable to catch.
1
Download the app
Get the TIM Shuttle app from the App Store or Google Play. The QR code above opens the same download.
2
Request a ride
Set your pickup and drop-off during service hours. One end of every ride is in Seville or Cadence. The app shows where to meet the van.
3
Meet your driver and ride
A professional driver picks you up in an all-electric Volkswagen ID. Buzz van. This is on-demand, not a fixed route, so there is no timetable to catch.
Who can ride TIM Shuttle, and what are the hours and fare?
TIM Shuttle is currently free for residents of Seville and Cadence only. Monday through Saturday it runs 10:00 a.m. to 2:00 p.m. and 6:00 p.m. to 10:00 p.m. Sunday it runs 12:00 p.m. to 6:00 p.m. You do not add a card to ride. Gratuity is appreciated for great service.
Hours
Monday to Saturday
10:00 a.m. to 2:00 p.m.
6:00 p.m. to 10:00 p.m.
Sunday
12:00 p.m. to 6:00 p.m.
The live badge at the top of this page uses these hours.
10:00 a.m. to 2:00 p.m.
6:00 p.m. to 10:00 p.m.
Sunday
12:00 p.m. to 6:00 p.m.
The live badge at the top of this page uses these hours.
Fare
Currently free for residents of the Seville and Cadence neighborhoods.
How you pay
There is nothing to pay in the app. You do not add a card for the ride. Gratuity is appreciated for great service.
Who can ride
Residents of the Seville and Cadence neighborhoods in Tradition. Residents only.
Accessibility
Email info@rideslidr.com before you ride if you use a wheelchair or need extra time to board. Vehicles are Volkswagen ID. Buzz vans. Slidr will tell you what that van can accommodate. A wheelchair-accessible van is not promised on this page.
Frequently asked questions
Riding, booking, payment, access, and what to do when something goes wrong.
The service
What are the TIM Shuttle hours?
TIM Shuttle runs Monday to Saturday from 10:00 a.m. to 2:00 p.m. and from 6:00 p.m. to 10:00 p.m., and Sunday from 12:00 p.m. to 6:00 p.m. The live status badge at the top of this page shows whether it is running right now.
Is the TIM Shuttle free?
Yes. Rides are currently free for residents of the Seville and Cadence neighborhoods in Tradition.
Who can ride the TIM Shuttle?
TIM Shuttle is for residents of the Seville and Cadence neighborhoods in Tradition. It is residents only.
Where does the TIM Shuttle go in Tradition?
Every ride must start or end in Seville or Cadence. The other end can be anywhere in the Tradition service area shown on the map, including Tradition Square, Cleveland Clinic Tradition and the Village Parkway shops.
Can I get a ride from Seville or Cadence to Tradition Square?
Yes. Tradition Square is inside the service area, so you can ride from Seville or Cadence to Tradition Square and back. Request the ride in the app.
Is the TIM Shuttle a fixed route?
No. TIM Shuttle is an on-demand shuttle, not a fixed route. There is no timetable to catch; you request a ride in the app when you need one.
Is this the Mattamy or Tradition shuttle?
Yes. TIM Shuttle serves Tradition, the Mattamy Homes community in Port St. Lucie, and Slidr operates it.
Is TIM still the Beep self-driving shuttle?
No. TIM Shuttle is now operated by Slidr with professional drivers in all-electric Volkswagen ID. Buzz vans.
Is TIM Shuttle the same as Freebee?
No. TIM Shuttle is operated by Slidr.
What do the vehicles look like?
All-electric Volkswagen ID. Buzz vans with professional drivers. The photos on this page show the van in Cadence, Seville, at Tradition Town Hall, and at Heart in the Park.
Booking
How do I request a ride?
Download the app from the App Store or Google Play, then set your pickup and drop-off and request a ride during service hours. One end of every ride must be in Seville or Cadence.
Can I book without a smartphone?
The app is how you request a TIM Shuttle ride. This page does not list a phone booking number. Email info@rideslidr.com if you need help getting into the app.
How do I know where to meet the driver?
After you request a ride, use the pickup the app shows. Stay there so the driver can find you.
Can I change my pickup or drop-off?
If you have not boarded, cancel the ride in the app and request it again with the new addresses. One end still has to be in Seville or Cadence.
Why can’t I request a ride?
The shuttle may be outside its hours, your trip may not start or end in Seville or Cadence, or every van may already be on a ride. Try again in a few minutes during service hours. Emailing does not move you ahead of a request already in the app.
What if the driver leaves without me?
Request the ride again in the app, then email info@rideslidr.com with the time and pickup. The fare is free, so you are not paying for a ride you did not take.
How do I cancel?
Cancel in the app as soon as you know you do not need the ride. This page does not list a cancellation fee.
Can I bring someone with me?
TIM Shuttle is for Seville and Cadence residents, and one end of every ride has to be in Seville or Cadence. Email info@rideslidr.com if you are unsure whether a guest in your party can ride.
Payment and account
How do I pay?
You do not pay a fare. Rides are currently free for Seville and Cadence residents, so you do not add a card to ride.
Do I tip the driver?
Gratuity is appreciated for great service.
Why would I see a charge?
The ride itself is free. If you see a charge you do not recognize, email info@rideslidr.com with the date and the trip time.
How do I update my name or phone in the app?
Open the app menu and edit the profile fields it shows. If a field will not change, email info@rideslidr.com from the address on the account.
How do I reset my password?
On the app sign-in screen, use the forgot-password prompt and follow the email it sends.
How do I save a favorite address?
If the app shows saved places or favorites, add home and the places you ride to most. Seville, Cadence, Tradition Square, Cleveland Clinic Tradition, and the Village Parkway shops are the places riders ask for most.
How do I delete my account?
Use the delete option in the app profile if it is shown. You can also email info@rideslidr.com and ask Slidr to delete the account.
How do I leave feedback or report a complaint?
Use the ride feedback screen in the app after a trip, or email info@rideslidr.com with the date, pickup, and what happened.
Access and belongings
Can I request a wheelchair accessible vehicle?
Email info@rideslidr.com before you ride and say you use a wheelchair or another mobility device. TIM Shuttle uses Volkswagen ID. Buzz vans. Slidr will tell you what the van can accommodate. This page does not promise a wheelchair-accessible van.
Can I bring a service animal?
Yes. Service animals ride with you. Email info@rideslidr.com if you have a problem on a trip with a service animal.
Can I bring other animals?
Email info@rideslidr.com before the ride. This page only confirms service animals.
What if I leave something in the vehicle?
Email info@rideslidr.com or use in-app support with your trip time and pickup location, and Slidr support will help recover your item.
Rider policies
These are the rider rules for this Slidr program. This page does not list fees that have not been published. Questions go to info@rideslidr.com.
Smoking, vaping, and alcohol
Smoking and vaping are not allowed in the vehicle. Do not drink alcohol in the vehicle.
Food and drinks
A covered drink is fine. Skip food that will spill. The driver can ask you to finish it before you board.
Service animals
Service animals ride with you. If something goes wrong on a trip with a service animal, email info@rideslidr.com with the time and pickup.
Children
Children ride with a parent or guardian. Slidr does not provide car seats. Bring a child restraint if the child needs one.
Bags
Bring what you can carry on in one trip and keep it with you. If you are unsure it will fit, email info@rideslidr.com before you request the ride.
Cancellation
Cancel in the app, or tell the front desk, as soon as you know you do not need the ride. This page does not list a cancellation fee.
Accessibility
Email info@rideslidr.com before you ride if you use a wheelchair, a mobility device, or need extra time to board. Name the program. Slidr will tell you what the vehicle can accommodate. This page does not promise a wheelchair-accessible vehicle unless that has been confirmed for your trip.
Questions or concerns?
Slidr operates TIM Shuttle and handles all rider support. Email us or use in-app support.
Lost and found: If you leave an item in a vehicle, email info@rideslidr.com or use in-app support with your trip time and pickup location and we will help reunite you with it.
Want a program like this for your campus or community? Talk to Slidr →