Case Study · Hospitality · Active
Cove Inn, a boutique waterfront hotel in Naples, partnered with Slidr to offer guests a complimentary on-demand shuttle experience. The service connects guests to nearby dining, shopping, beaches, and attractions within the Naples area, turning a hotel amenity into a competitive differentiator.
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A closer look / Cove Inn
Naples’ tourism economy relies on guests being able to explore the area, but parking is limited, rideshare costs add up, and many guests prefer not to drive. Cove Inn wanted to offer a premium guest experience that extended beyond the property without the complexity of running their own shuttle operation. They needed something that felt high-end, not like a parking lot tram.
Slidr deployed a single on-demand vehicle operating on a split shift covering peak guest activity hours: mornings for beach and shopping trips, evenings for dinner and entertainment. Guests request rides through the app or the front desk. Slidr handles all driver staffing, vehicle operations, and technology. The hotel simply promotes the service as a guest perk.
In under one month of operation, the Cove Inn shuttle has already served 749 riders across 336 rides. The 5.45-minute average wait time makes it feel more like a personal concierge service than a shuttle. With an average ride distance of just 0.7 miles, the service is perfectly calibrated for short hops around downtown Naples. The 7-minute average ride length means guests spend almost no time in transit. Cove Inn has added a tangible amenity that drives guest satisfaction and repeat bookings without adding a single line item to their operations budget.
In their words
“It’s become one of the most talked-about amenities we offer.”
When we first brought Slidr in, we weren’t sure how our guests would respond to an electric shuttle service. Turns out, it’s become one of the most talked-about amenities we offer. Guests love being able to hop on a quiet, clean ride to Fifth Avenue or to the beach without worrying about parking or traffic. The feedback has been overwhelmingly positive. Slidr understood the hospitality standard we hold ourselves to and delivered a service that feels like a natural extension of the Cove Inn experience. It elevated what we’re able to offer without adding complexity to our operations.
Questions
The Cove Inn shuttle is a complimentary on-demand shuttle for Cove Inn guests in Naples, Florida. It connects guests to nearby dining, shopping, beaches, and attractions within the Naples area.
In under one month of operation, the Cove Inn shuttle served 749 riders across 336 rides, with a 5.45-minute average wait time.
Slidr operates the shuttle and handles all driver staffing, vehicle operations, and technology. The hotel promotes the service as a guest perk.
Guests request rides through the app or the front desk. The shuttle runs 7 days a week, 10 AM to 2 PM and 4 PM to 9 PM.
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